Frequently Asked Questions
Everything you need to know about shopping with Above The Clouds.
How long does shipping usually take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-release footwear and sale items may be marked as final sale.
Are the products on your site authentic?
Absolutely. Above The Clouds is an authorized retailer for every brand we carry. We source our inventory directly from the manufacturers to guarantee 100% authenticity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.
How do I know which size to choose?
Each product page includes a specific size guide. Since fit can vary between brands, we recommend checking the measurements provided or contacting our style consultants for personalized advice.